Sales Pipeline Controller



Job Type



House building



Sales Pipeline Controller

The Stewart Milne Group is one of the UK’s leading home builders, concentrating on building quality residential homes and commercial builds for a range of customers including government bodies, private and public companies, local councils and private clients. We have a reputation for high quality and innovation with a market leading position based on our expertise, innovation, quality and our commitment to providing the best service to our customers. 

Our Homes Division’s turnover target for the UK in 2019-20 is in excess of £300m across our three regions, North West England, Central Scotland and North Scotland.  We have a reputation for delivering high quality homes in sought after locations.  Through the expertise of our people, we are able to successfully deliver projects ranging from Brownfield infill developments & high density urban developments to large scale developments where we are lead developers ranging in size from 20 no units to 1500 no units.

The Sales Administration department is a key part of our structure providing control & flow of information through all areas of our business as such this is a critical role within the company where the Sales Pipeline Controller will be responsible for controlling all sales to settlement, co-ordinating with Construction, Sales, technicians, Surveyors, Solicitors and Customers to achieve maximum sales potential.

To administer the sales operation within Stewart Milne Homes North to ensure the smooth running of the department, to enable the sales operations to function effectively, with accurate information and clear and effective communication for both internal and external customers.


  • Manage/control missives (including incentives) – issue, return & conclude in agreed timescales working closely with Sales Consultants/Managers and Company Solicitor.
  • Manage/control client payments, reservation fees, deposits, CVO’s and settlements.
  • Manage/control settlement and handover process – working closely with Sales Consultant, Sales Managers.
  • Manage/control database contracts set up and maintain throughout development – including ‘set-up’ libraries. Ensure database is kept up to date all at times.
  • Manage/Control CVO Process, ensuring information passed to Commercial Department timeously – working closely with Sales Consultants
  • Responsible for recording and ordering customer choices for kitchen, tiles etc. timeously.
  • Responsible for control and issue of customer welcome packs including handover information and gifts.
  • Prepare and issue various department reports – e.g. weekly activity & sales pipeline etc.

Essential Technical Expertise

  • Excellent organisational skills
  • Ability to work to tight timescales with high level of accuracy
  • High/Advanced level of IT skills i.e. Microsoft Excel, Word
  • Ideally experience using a CRM database (Axapta) although not essential would be desirable
  • Excellent communication skills – both written and verbal

Salary and Benefits

Stewart Milne Group is proud to develop our employees, offering career development and promotion opportunities across the Group.

  • Competitive Salary
  • Bonus Scheme
  • Generous Holiday Entitlement
  • Life Assurance
  • Pension Scheme
  • Staff House Discount
  • Flexible Benefits Package

If this sounds like the right step for your career, please apply via link or email

Note for recruitment agencies

Regarding candidate submissions from recruitment agencies or similar, Stewart Milne Group will only pay a fee upon placement where there is a written engagement in place between Stewart Milne Group’s HR Recruitment function, and the 3rd party before the CV submission. In the case of candidate(s) submitted or presented to Stewart Milne Group by a 3rd party without any such engagement, Stewart Milne Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.