Reporting to the Area Customer Service Managers/Head of Customer Services, you will be responsible for the delivery of a quality service to our customers ensuring the highest levels of customer care are in place. You will also be responsible for managing your own workload as programmed by the Customer Service Department, ensuring the highest standards of workmanship are delivered at all times.
Cost control is also something which is of extreme importance, and you will be expected to manage unnecessary costs out of the business whilst you carry out your day to day works.
You will also be responsible for submitting your paperwork to the Customer Service Administration Team, as required. (Timesheets, invoices, complete job instructions, any information regarding follow up works etc.)
Note for recruitment agencies
Regarding candidate submissions from recruitment agencies or similar, Stewart Milne Group will only pay a fee upon placement where there is a written engagement in place between Stewart Milne Group’s HR Recruitment function, and the 3rd party before the CV submission. In the case of candidate(s) submitted or presented to Stewart Milne Group by a 3rd party without any such engagement, Stewart Milne Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.