Customer Service Co-ordinator



Job Type



House building



  • To respond to external customer queries received over the telephone, email or in writing, providing an efficient and effective response at all times.

  • Ensure Customer telephone enquiries are answered promptly ensuring the enquiry is handled professionally with accurate details recorded, to ensure all issues are resolved effectively.

  • To provide an effective and professional administrative service, ensuring accuracy of information and promoting a high level of service to both internal and external customers.

  • To make the best use of technology provided in support of your job role.

  • To ensure that all matters relating to the processing of information are carried out in a prompt efficient and accurate manner.

  • To work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team goals

Understanding and previous knowledge of COINS

Ability to manage and prioritise individual workload

Good Organisational Skills

Good Communication Skills

Ability to work under pressure, meet deadlines and respect confidentiality

Proficient in Microsoft packages – Word, Excel and knowledge of working on databases.

Note for recruitment agencies

Regarding candidate submissions from recruitment agencies or similar, Stewart Milne Group will only pay a fee upon placement where there is a written engagement in place between Stewart Milne Group’s HR Recruitment function, and the 3rd party before the CV submission. In the case of candidate(s) submitted or presented to Stewart Milne Group by a 3rd party without any such engagement, Stewart Milne Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.